By loaning a device through the “Try the Flip Side” arrangement, you are agreeing to the Terms and Conditions and all other terms of the loan arrangement, and consent to the use of your personal data in accordance with our Privacy Policy. For full Terms and Conditions and our Privacy Policy, see in store for details. *Promoter is Partner Retail Services Limited: Terms and Conditions apply. Purchases made from Samsung direct may not be returned or exchanged at a Samsung Experience Store. Products offered on this website, in the KX (Kings Cross) store, and in the Selfridges and Harrods concessions are sold by Samsung direct (and pricing may therefore differ from the Samsung Experience Stores' pricing). ![]() Samsung Experience Stores are operated by an independent third party, Partner Retail Services Limited, which sells the products in store.You stood by me and helped me and saved me from my own lousy grip on my lifeline. Thank you Apple, and especially the Genius Bar at Grand Central in New York City. In another five minutes, my iCloud backup was restoring my all-new iPhone 5S and, magically, I was back in the real world again with a beautiful new, sleek, non-damaged iPhone - and I was ready and steady to head downtown to NYU and teach my hands off! Apple replaced my entire phone for a $79.00 USD fee. Proposed Resolution: Replace with deductible with AppleCare plusĬosmetic Condition: Some marks to the bezel, impact point in bottom left hand cornerĪppleCare is worth every single penny. Steps to Reproduce: Visual inspection of device shows cracks on the front of display Issue: Customer reports vice fell out of her hand and cracked In case you can’t read the screenshot, here’s the text part of my “Problem Description/Diagnosis:” I’m sharing this with you because I urge you to always get AppleCare for all your Apple devices. Here are the embarrassing and gory details of the repair - that were also emailed to me while I was waiting in the store. ![]() This email was sent right away by Apple - while I was still in the store - letting me know my old iPhone 5S was “off the grid” and unfindable. Ten minutes later, I was with a Genius and, without pause, she saw the cracked screen and instantly processed an entire replacement phone for me! Yay Apple! I was super excited. Oh, and the “fingerprint thing” my husband mentioned in the iMessage did, indeed, have to be re-trained when I got home later last night. That feature alone is worth the price of the new iPhone. Since the fingerprint reader is so precisely connected to the screen, I was concerned that a quick repair might not let me login with my thumb any longer. I didn’t know if they’d swap me a new iPhone or try to repair the screen. I was slightly concerned about getting from 42nd Street to Greenwich Village in time to teach, but I decided to stay and sweat out the delay. Upon arrival, I was told by an Apple employee at Grand Central I’d have to wait 30 minutes because the Genius Bar was behind schedule. What a pretty shrine to technology and architecture! I was excited to visit the Grand Central Apple Store in Manhattan. The Apple Store in Soho that I usually use didn’t have any Genius Bar iPhone appointments available for two days. He went online and set up a Genius Bar appointment at the Grand Central store an hour before I had to teach ASL at NYU in the afternoon. When my iPhone screen broke, it was still usable. Quick end: Apple Gave me a new phone, as you can see in the iMessage confirmation below with my husband that he captured for this story. I was immediately reminded of my previous, Best Apple Support Story Ever Told experience - when my brand-new iPad was knocked out of my hands - and knew I’d have to, once again, invoke my AppleCare+ status, cross my fingers, and hope for the best. Maybe the Post Office concrete floor was just too much for my new 5S beauty to handle. ![]() I dropped my iPhone 4S quite a few times in the past and the screen never spidered. Have you noticed the Post Office gives you really slick and teflon-like coated printed receipts that are, like, three feet long when you just buy one stamp? When I tried to put the receipt in the same hand as my iPhone, the receipt won, and my 5S got a whole new tutorial on the real meaning of “ AirDrop.” ![]() While I was at the Post Office in Queens, my less-than-two-week-old iPhone 5S slipped - “sleeked?” - from my hand and smashed on the floor breaking the screen. I have a terrible habit of dropping brand-new Apple products right after I get them - and yesterday morning was no exception.
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